Introducing the Heyboard Pup Planks Dog Pool Ramp - Pup On! This innovative inflatable water ramp is crafted to elevate your dog's water adventures, offering a safe and easy way to enter and exit the water. Ideal for lake docks, dog boats, and floating pontoons, this extra-large dog pool ramp features a durable, non-slip EVA platform, ensuring your furry friends can access the water with confidence and minimal risk of slips. With the Heyboard Dog Pool Ramp, create fun, stress-free aquatic experiences for your pets, turning their time by the water into joyful moments.

 

HeyBoards Product Warranty Policy

At HeyBoards, we craft beginner-friendly inflatable paddleboards with durability and performance in mind, using high-quality triple-layer PVC to ensure a worry-free paddling experience. Our 2-year warranty backs every SUP, giving you confidence in your adventure. Below are the details of our warranty policy for purchases made directly from www.heyboards.com.

Warranty Coverage

HeyBoards offers a 2-year limited warranty on all inflatable paddleboards, covering manufacturing defects in materials and workmanship under normal use. This includes issues such as seam failures, delamination, or material defects (e.g., bubbles in the PVC). Our SUPs are rigorously tested to prevent such issues, ensuring reliability for beginners.

What’s Covered

• Defects in the paddleboard’s construction, such as faulty seams or material failures.
• Issues with included accessories (e.g., pump, paddle, or bag) due to manufacturing defects.
• Repairs or replacements for covered defects, with free return shipping for approved claims.

What’s Not Covered

• Damage from misuse, neglect, or improper storage (e.g., overinflation, exposure to extreme heat).
• Normal wear and tear, including scratches, scuffs, or fading from regular use.
• Damage from accidents, punctures, or modifications to the paddleboard.
• Products purchased from third-party retailers (contact the retailer directly).
• Non-HeyBoards branded accessories or components.

How to File a Warranty Claim

1. Contact Us: Submit a warranty claim via our Contact Form. Include your Order ID, Country Code, a description of the issue, and photos or videos of the defect.
2. Review Process: Our team will evaluate your claim within 2-3 business days and issue a Warranty Claim Authorization (WCA) number if approved.
3. Return the Item: Ship the defective paddleboard or accessory to our Reno, NV facility using the provided prepaid shipping label. Package items securely to prevent further damage.
4. Resolution: Upon inspection (typically within 5 business days), we’ll provide a replacement, repair, or refund to your original payment method, at our discretion.

Warranty Period

The 2-year warranty begins on the date of delivery, as indicated by your order confirmation. Proof of purchase (Order ID) is required for all claims.

Quality Assurance

Every HeyBoards paddleboard is crafted with triple-layer PVC and undergoes strict quality checks to prevent issues like bubbles or delamination. We stand by our SUPs, designed for beginners to enjoy worry-free paddling on lakes, rivers, and beyond.

Contact Us

For warranty questions or to file a claim, reach out via our Contact Form or:

• Email: info@heyboards.com
• Address: HeyBoards, 5605 Riggins Ct Ste, Reno, NV 89502, United States

Please include your Order ID and Country Code for faster assistance. We aim to respond within 24-48 hours.

Last updated: June 4, 2025