Shipping Policy

HeyBoards Shipping Policy

At HeyBoards, we’re dedicated to delivering your beginner-friendly inflatable paddleboard quickly and reliably, so you can start paddling with ease. Our SUPs are crafted with durable, triple-layer PVC to ensure quality and performance, backed by seamless shipping across the USA. Here’s everything you need to know about our shipping process.

Shipping Destinations

We currently ship to all 50 states in the USA, including Hawaii and Alaska. International shipping is not available at this time, but we’re working to expand! For inquiries about future international options, use our Contact Form.

Shipping Costs

  • Free Standard Shipping: Free on all paddleboard orders over $100, ensuring affordability for beginners.
  • Expedited Shipping: $25 flat rate for faster delivery (see below for estimated times).
  • Shipping costs are calculated at checkout based on your location and selected method.

Delivery Times

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Delivery times depend on your location and shipping method:

  • Standard Shipping: 5-7 business days (continental US), 7-10 business days (Hawaii, Alaska).
  • Expedited Shipping: 2-4 business days (continental US), 5-7 business days (Hawaii, Alaska).

Times are estimates and may vary due to weather, carrier delays, or high demand. You’ll receive a tracking number once your order ships.

Order Processing

Orders are processed within 1-2 business days from our warehouse in Reno, NV. You’ll receive a confirmation email with your Order ID and tracking details. Our paddleboards are carefully inspected to ensure durability (e.g., no bubble issues) before shipping.

Damaged or Lost Shipments

If your paddleboard arrives damaged or is lost in transit, contact us within 7 days of the estimated delivery date via our Contact Form. Include your Order ID, Country Code, and photos of any damage. We’ll provide a replacement or refund, with return shipping covered for defective items.

Important Notes

  • Address Accuracy: Double-check your shipping address at checkout. HeyBoards is not responsible for delays due to incorrect addresses.
  • PO Boxes: Standard shipping is available to PO Boxes; expedited shipping requires a physical address.
  • Quality Assurance: Every SUP is made with triple-layer PVC, rigorously tested to prevent issues like bubbles or delamination, ensuring a worry-free experience.

Contact Us

For shipping questions or support, reach out via our Contact Form or:

  • Email: info@heyboards.com
  • Address: HeyBoards, 5605 Riggins Ct Ste, Reno, NV 89502, United States

Please include your Order ID and Country Code for faster assistance. We aim to respond within 24-48 hours.

Last updated: June 4, 2025