FAQs
Frequently Asked Questions
Explore answers to common questions about HeyBoards’ beginner-friendly inflatable paddleboards. Designed for ease, durability, and fun, our SUPs are perfect for new paddlers. For more details, contact us via our Contact Form with your Order ID and Country Code.
About Shipping
Which Countries Does HeyBoards Ship To?
HeyBoards ships to the United States, Canada, Germany, the United Kingdom, and Japan. We’re working to expand to more countries! For international shipping inquiries, use our Contact Form. See our Shipping Policy for details.
How Long Will It Take to Receive My Paddleboard?
Orders from www.heyboards.com are processed within 1-2 business days (Monday-Friday, excluding holidays). Delivery times vary by location and method:
- Standard Shipping: 5-7 business days (continental US), 7-10 business days (Hawaii, Alaska, Canada, Germany, UK, Japan).
- Expedited Shipping: 2-4 business days (continental US), 5-7 business days (other regions).
Free shipping applies to orders over $100. Track your order with the provided tracking number. See our Shipping Policy for more.
About Boards
Can I Fly with an Inflatable Paddleboard?
Yes! Our inflatable SUPs are travel-friendly. Deflate and pack into the included backpack for easy check-in as luggage. To protect during flights, wrap the backpack in a plastic tarp and secure with rope. Compared to hard boards, our SUPs save on baggage fees, making them ideal for global adventures.
How Much Air Should I Pump into My Paddleboard?
Inflate your HeyBoards SUP to 10-15 PSI for optimal stability and performance. Use the included double-action pump and check the pressure gauge (registers at 7-8 PSI). Overinflation may cause damage, so follow the included instructions.
Where Can I Store My Inflatable Paddleboard?
Our SUPs are easy to store. After rinsing with fresh water and drying, deflate and roll into the included backpack. Store under a bed, in a closet, or in a sealed plastic container in a garage to protect from moisture or pests. Their compact size is perfect for small spaces, unlike bulky hard boards.
How Do I Care for My Inflatable Paddleboard?
To keep your SUP in top shape:
- Rinse with fresh water and mild soap after use to remove salt or debris.
- Deflate to 10 PSI or less if left in direct sunlight to prevent pressure buildup.
- Avoid dragging over sharp objects to prevent punctures.
- Dry completely before storage to avoid mold.
- Store in a cool, dry place away from high heat or humidity.
- Our triple-layer PVC ensures durability, preventing issues like bubbles or delamination.
Is It Hard to Inflate a HeyBoards Paddleboard?
Not at all! Our double-action pump makes inflation easy, taking about 5-10 minutes. Switch to single-action mode as pressure increases. Follow the instructions to inflate to 12-15 PSI for a stable, beginner-friendly ride.
Can I Get a Discount for Buying Multiple Paddleboards?
Yes! Order 5 or more paddleboards and contact us via our Contact Form for a bulk discount. Include your Order ID and Country Code for a quick response.
Are HeyBoards Paddleboards Durable?
Absolutely! Our SUPs are crafted with military-grade, triple-layer PVC, making them nearly indestructible. They resist impacts, bumps, and punctures, ensuring worry-free paddling. Rigorous testing prevents issues like bubbles or seam failures, backed by our 2-Year Warranty.
Can I Bring My Dog on a HeyBoards Paddleboard?
Yes! Our SUPs feature a durable, pet-friendly deck pad that resists scratches from dog nails. For safety, trim your dog’s nails before paddling and ensure they’re comfortable on the water. Enjoy adventures with your furry friend!
How Do I Inflate My Paddleboard?
Follow these steps:
- Connect the pump hose to the “out” port.
- Locate the air valve at the board’s rear; ensure the valve pin is up.
- Attach the hose to the valve and twist clockwise to secure.
- Inflate to 12-15 PSI (gauge registers at 7-8 PSI).
- Twist the hose counterclockwise to remove and replace the valve cap.
Refer to your board’s manual for detailed instructions.
Can I Do Yoga on a HeyBoards Paddleboard?
Definitely! Our SUPs are stable and sturdy, perfect for paddleboard yoga. The wide deck supports balance, challenging your stabilizing muscles for a rewarding workout. Ideal for beginners and yogis alike.
What Is the Weight Capacity of HeyBoards Paddleboards?
Weight capacity varies by model. Check specific product pages (e.g., heyboards.com/products/beginner-sup) for details, ranging from 250-400 lbs to suit beginners and groups.
About Warranty
Can I Return My Paddleboard If I Don’t Like It?
Yes! HeyBoards offers a 30-day return policy for unused paddleboards in original packaging. See our Return Policy for details or start a return via our Contact Form.
What If My Paddleboard Has a Defect?
Our 2-year warranty covers manufacturing defects (e.g., seams, materials). Contact us via our Contact Form with your Order ID, Country Code, and photos of the issue. See our Warranty Policy for more.
How Do I Register My Paddleboard Warranty?
Your 2-year warranty is automatically activated upon purchase. To verify, keep your order confirmation or receipt. For additional registration, visit our Warranty Policy or contact us via our Contact Form.
Contact Us
Have more questions? Reach out via our Contact Form or:
- Email: info@heyboards.com
- Address: HeyBoards, 5605 Riggins Ct Ste, Reno, NV 89502, United States
Please include your Order ID and Country Code for faster assistance. We respond within 24-48 hours.
Last updated: June 4, 2025
